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Email / Anti Spam Policy
Member Participation and Disclaimer
The purpose of this policy is to ensure the proper use of the BONE FISH LTD email system, and to ensure that all members are aware of what BONE FISH LTD deems as acceptable (and unacceptable) with regard to the use of its email system.
BONE FISH LTD reserves the right to amend this policy at its own discretion. Nevertheless, any amendments that are made shall be communicated to all members in an appropriate manner and appropriate time frame.
LEGAL RISKS
Email is a business communication tool and BONE FISH LTD is obliged to use this tool in a responsible, effective and lawful manner. Although by its nature email seems to be less formal than other written communications, the same laws apply. Therefore, it is important that members are aware of the legal risks that are associated with emails:
- If you send emails with any libellous, defamatory, offensive, racist or obscene remarks, you and BONE FISH LTD can be held responsible.
- If you forward emails with any libellous, defamatory, offensive, racist or obscene remarks, you and BONE FISH LTD can be held responsible.
- If you unlawfully forward confidential information, you and BONE FISH LTD can be held liable.
- If you unlawfully forward or copy messages without permission, you and BONE FISH LTD can be held liable for copyright infringement.
- If you send an attachment that contains a virus, you and BONE FISH LTD can be held liable.
By following the guidelines in this policy, the email user can minimize the legal risks involved in the use of email communications. If any user disregards the rules set out in this email policy, the user will be fully liable and BONE FISH LTD will disassociate itself from the user as far as legally possible.
LEGAL REQUIREMENTS
The following rules are required by law and should be strictly adhered to.
It is prohibited to:
- Send or forward emails containing libellous, defamatory, offensive, racist or obscene remarks. If you receive an email of this nature, you must promptly forward it to customer.services@bone-fish.com
- Forward a message without acquiring previous permission from the sender.
- Send unsolicited email messages.
- Forge or attempt to forge email messages.
- Disguise or attempt to disguise your identity when sending mail.
- Send email messages using another person's email account.
- Copy a message or attachment belonging to another user without express permission from the originator.
PERSONAL USE
It is strictly forbidden to use the BONE FISH LTD email system for anything other than legitimate purposes. This includes the sending of chain letters, junk mail or other types of non legitimate email. All messages distributed via the company's email system are the property of BONE FISH LTD.
CONFIDENTIAL INFORMATION
Never send confidential information via email. If you are in doubt as to whether to send certain information via email, consult with the Customer Services Department. Refrain from sending telephone numbers, mobile numbers and postal addresses the sending of this information can lead to potential problems.
SYSTEM MONITORING
Members expressly surrender any right of privacy in anything they create, store, send or receive on the BONE FISH LTD system. BONE FISH LTD can but is not obliged to monitor emails without prior notification. If there is evidence that a MEMBER is not adhering to the guidelines set out in this policy, BONE FISH LTD reserves the right to remove his/her profile without prior notice.
DATABASE MAINTENANCE
BONE FISH LTD carries out the following processes to ensure the database is kept clean and valid:
- BONE FISH LTD processes bounces and other replies, and does its utmost to keep bounces below 10% of all messages sent.
- Outbound email servers have valid reverse DNS entries.
- Standard role email account, including abuse and postmaster registered with abuse.net. (Accurate maintenance of database information).
- Valid SPF and DKIM records are attached to each email sent.
- Feedback loop complaints are resolved within 2 working days.
TO UNSUBSCRIBE
If you decide that you do not wish to continue with the BONE FISH LTD SERVICE, you can unsubscribe by clicking on the link provided in any email message sent by BONE FISH LTD. Alternatively, you can remove your account information directly from the website by entering "My Account" after logging in and clicking on the link marked "Remove Old Addresses". In addition, you can contact services at customer.services@bone-fish.com. All emails sent by BONE FISH LTD contain links to both the MEMBER'S account page and also the cancellation page.
CANCELLATION OF ACCOUNT
BONE FISH LTD will remove a MEMBER from the SERVICE as quickly as possible. Once the account has been cancelled, no further emails will be sent to the MEMBER in question.
EMAIL FREQUENCY
BONE FISH LTD cannot guarantee the number of emails a member will receive on a daily basis. BONE FISH LTD will only send the MEMBER emails which it deems to be of interest. As a result of the member matching system, members in highly populated areas may from time to time receive large numbers of matches and emails from other members.
EMAIL TYPES
BONE FISH LTD will send newsletters, top members, member replies and member matches to a member's email account.
THIRD PARTY COMPANIES
BONE FISH LTD will not sell or redistribute a MEMBER'S information or details to any third party. The information provided by the MEMBER will reside solely on the BONE FISH LTD servers.
COMPLAINTS
If a MEMBER or individual feels their email address is being abused, BONE FISH LTD can be informed at the following email address: mike.fitzgerald@bone-fish.com.
EMAIL DISCLAIMER
The following disclaimer is attached to the bottom of each email:
'This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please email: customer.services@bone-fish.com.
Please note that any views or opinions presented in this email are solely those of the MEMBER and do not necessarily represent those of BONE FISH LTD.
Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted via this email.'
The contact details for BONE FISH LTD are included on each email sent to the MEMBER.
FURTHER QUESTIONS
If you have any questions or comments about this email policy, please contact Mike Fitzgerald on 00350 200 40335 or email: mike.fitzgerald@bone-fish.com. If you do not have any questions, BONE FISH LTD will be under the impression that you understand and are aware of the rules and guidelines set out in this Email Policy, and will thus duly adhere to them.
Contact Details
Address: BONE FISH LTD
3rd Floor
International House
Bell Lane
Gibraltar
Telephone: 00350 200 40513
04 November 2008
